Guest Satisfaction at The Laurels of Bon Air
The Laurels of Bon Air believes that guests and families are in a better position to evaluate the care of a nursing facility than an external agency. Laurel Health Care Company voluntarily contracts with My Innerview to conduct guest and family satisfaction surveys.
My Innerview is the largest independent guest satisfaction company in the U.S. Approximately one in three nursing homes utilize My Innerview to conduct guest and/or family satisfaction surveys. Laurel Health Care Company believes that using an outside, unbiased research company to determine guest satisfaction is the best measure of our care and caring.
My Innerview mails satisfaction surveys to former short-stay guests following their discharge from The Laurels of Bon Air, and to the responsible parties of long-term guests annually. The completed surveys are then returned to and tabulated by My Innerview. To preserve anonymity, The Laurels of Bon Air sees only the tabulated results and any voluntary comments.
In 2012, 87% of Family Members & Discharged Guests rated Overall Satisfaction as Good or Excellent.