Exceeding Expectations

The Laurel Way

At The Laurels of Bon Air, it is our mission to create a legacy by exceeding the needs and expectations of those we serve while embracing The Laurel Way. We understand that caring is more than providing excellent medical and guest services. It also includes being a companion and treating each guest with the utmost dignity, respect, and compassion.

"The Laurel Way of Caring" can be found in a warm smile, a kind word, or a comforting touch. We are passionate about our mission, and it is reflected in the letters we receive from guests and family members.

Jack

“Everyone is courteous and respectful of not just my mother, but I've witnessed this with other guests as well.  I'm very confident of the care my mother receives and am appreciative of every staff member for what they bring in to enhance the quality of care.  Their dedication to the residents is visible and sincere.”

Charlie

“I have and will continue to recommend The Laurels of Bon Air to anyone who may need them.”

Donna

“Rena the head nurse on my unit was very helpful.  Patricia, the CNA, was my light in dark days.”

Meryl

“Admission was painless, care was wonderful and everyone there is so kind and helpful to the patients.  A wonderful place to be if you can't be home!”

Jim

“This is the third rehab facility that I've been to and it's by far the best!  My orthopedic surgeon recommended that I come here after my surgery, and I couldn't agree more!”

Raymond H.

"It has been a pleasant experience. I appreciate the good care. Its been a wonderful experience, the people at the Laurels are so nice and kind. The facility is very clean. The therapy was adequate, all of the therapist were polite and I really enjoyed working with the therapy team. The food was adequate and my favorite dish was dessert. The nurses are very polite, I had a private room and they allowed my wife to come and stay the night with me will I recovered. The Administrator and Regional Director even helped to fix a bed in the side of my room so my wife could have a place to lay her head while she come to visit me. I and my wife would recommend the Laurels of Bon Air to anyone for therapy and nursing care."

Ted S.

"I am was a guest of the Laurels of bon air,and I would like to tell all about my time experience while I was there. The facility was very nice , but the best part was the staff and personal I came into contact with. On a scale of 1 to10 I would give them a 25 par excellence. The staff treated all patients with respect, kindness, and above gentleness. I cannot find one thing I was more than satisfied with they treated all like family. I would recommend this facility to anyone who needed to use it. Your experience will be nothing less than 5 Star plus rated. I loved the therapist they took time to make sure you understand how and why they were having do what you were doing. I came Syracuse New York and Moved here less than 2 years ago . Never was I treated such kindness it’s a blessing . Thanks to all the and management team for your attention to making my stay with you so very good. Thanks again Thaddeus Samuel.” P.S. You’ll be very pleased, I’m not one to throw out a got go praise, be assured I’d I pay a compliment you rest a sure it nothing less than the truth."

Briscoe D.

"The nursing staff is awesome! They are very dedicated to the patients and their needs. The wound care service is phenomenal. The rehab staff is very encouraging and because of them my health is improving. The C.N.A.'s are very accommodating, kind and very concerned. The housekeeping staff takes pride in keeping my room clean."

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